Questions and Answers

If you have not found the answer to your question, you can contact our technical support. Our professional and polite operators will be happy to come to your aid and answer all your questions concerning the work of the exchange service.

I do not receive an email with a link to confirm registration.

1. Make sure that you entered the correct email address when registering. To do this, go through the registration procedure again.

2. Check the Spam and Trash folders.

3. Contact the support service of your mail service to find out if there are any restrictions on their part.

4. Try to use another mail service to receive the letter.

"Clear the cache and cookies". What is it and how to do it?

The web pages of our site may not display correctly due to the fact that changes have been made to them, and your browser continues to use outdated data from the cache. In such cases, it is necessary to clear the cache and cookies in order for all the functionality of our service to work fully and accurately.

Instructions for clearing the cache and cookies in your browser

The minimum and maximum amount of the exchange.

You can find out the minimum and maximum exchange amounts for the direction you are interested in on the application creation page under the exchange calculator.

I created a request and made the payment, but the funds have not been credited to my account.

In order for the exchange to be completed successfully, please make sure that you have done everything correctly:

1. Check if the funds have been debited from your account. If we do not detect the transfer of funds from you, the application will be deleted.

2. If you make a payment later than 15 minutes later, your application automatically falls into the cancelled category.

3. Check that your transfer details (wallet or card) are filled in correctly. If you made a mistake and the data is incorrect, your application will receive the status "Error", after which you will receive an email with the reason. If the funds on your application were sent to incorrect banking details, a refund is not possible. We recommend that you carefully check the correctness of the data you provide.

4. If your reason is not one of the above, then you can write to us by email, in the chat on our website, which is located in the lower right corner or in telegram. We will do our best to help you.

What is the network load?

The network load is a set of operations in the blockchain that are waiting for confirmation. The efficiency of the system is ensured by miners who use computing power to process transactions and search for the necessary hash during the operation. The speed of sending cryptocurrencies depends on the type of cryptocurrency.

How long does it take to receive confirmation?

It will not be possible to give an unambiguous answer to this question. The time required to confirm a transaction cannot be predicted, since the duration of the process depends on the miners, network congestion and the number of unprocessed transactions. On average, the confirmation process can take from twenty minutes to several days (with very few exceptions).

The speed of sending cryptocurrencies depends on the type of cryptocurrency. For example, USDT is transferred within 5-10 minutes, but sometimes there are delays.

But if you send BTC, the transfer time is about 30 minutes. But there are also delays that can reach 3 hours.

Didn't find the answer?

If you have any difficulties with the exchange, ask questions. We will answer as soon as possible.

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